Discover how our local, family-owned shipping store can assist you.
Since 1990, our dedicated team at Mail Box & Pack has been proudly serving customers throughout the region, providing reliable packing, shipping, and printing services for a wide range of applications. As a locally owned and operated business, we strive to go above and beyond to deliver exceptional solutions at fair prices. Please read our responses to the following FAQs to learn more about how we can serve you.
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What services do you offer?
We are your all-in-one neighborhood business and shipping center. Our core services include professional packing, domestic and international shipping, private mailbox rentals, virtual mailbox rental, secure document shredding, notary public services, professional printing and copying, faxing, laminating, scanning, and packing supplies.
Where is your store located, and where is your service area?
Our retail storefront is located at 224 Thompson St in Hendersonville, North Carolina, just off of 4 Seasons Boulevard in the shopping center with Epic Theaters and Pardee Urgent Care, and we proudly serve customers throughout Henderson County and the surrounding Western North Carolina communities.
What shipping carriers do you work with?
As an independent shipping center, we give you the power of choice. We offer shipping services through UPS, FedEx, DHL, and the USPS. This allows us to compare rates and delivery times to find the best option for your specific timeline and budget.
Do you offer free packing or shipping estimates?
Absolutely. We provide free, accurate estimates for both packing materials and shipping rates. For the most precise quote, we recommend bringing your items into the store so we can measure the exact dimensions and weight and discuss your preferred delivery speed.
Why should I rely on your business?
We save you time, hassle, and money by offering multiple carriers under one roof. Instead of waiting in long lines at the post office or driving to separate carrier hubs, you can compare prices instantly, access custom professional packing services, and receive personalized, friendly customer service from local experts.
Do you serve small business owners or just individuals?
We serve both! We assist local families and individuals with everyday shipping and mailing needs, but we also act as a virtual back office for local small businesses, independent contractors, and e-commerce sellers who need reliable printing, bulk mailing, and professional business addresses.
Is your business fully insured and certified to handle sensitive materials?
Yes, we are fully insured and certified as an authorized shipping outlet for our partner carriers. Our staff is thoroughly trained to handle high-value items, private mail, and sensitive financial or legal documents with the utmost confidentiality and security.
What kind of items can your professional packing team handle?
Our team is trained to pack almost anything securely. We regularly handle fragile glassware, electronics, artwork, family heirlooms, and irregularly shaped items. We use specialty boxes, heavy-duty bubble wrap, and custom cushioning techniques to ensure your items arrive at their destination safely.
Can you help me ship large, heavy, or oversized items?
It depends. While we currently do not offer freight services, we are happy to evaluate your item to see if it requires freight or may be able to be shipped via common carrier. Please contact us or bring in the item details so that we can determine the most efficient transport method.
Do you sell packing supplies?
Yes, we stock a comprehensive inventory of professional-grade packing supplies for purchase. This includes corrugated boxes in dozens of sizes, heavy-duty packing tape, bubble wrap, packing peanuts, and specialty mailers for books or documents.
Can I drop off pre-labeled packages at your location?
Yes, we accept authorized, pre-paid drop-off packages for FedEx and USPS. Please ensure your return labels are securely attached before dropping them off. For DHL drop-offs or specific carrier restrictions, feel free to call ahead to confirm. We cannot scan QR codes from Amazon or other vendors for shipping.
How do you handle international shipping and customs paperwork?
International shipping can be complex due to varying customs regulations, duties, and restrictions. We utilize DHL and other international carrier networks to ensure reliable global delivery, and our staff will guide you through completing the necessary customs documentation accurately to prevent transit delays.
What is the difference between a private mailbox and a standard P.O box?
A standard P.O. box only receives mail delivered by the USPS and gives you a restrictive box number. A private mailbox with us gives you a real street address, allowing you to receive deliveries from all carriers while protecting your home’s privacy if you run a business. We can also receive packages from FedEx, UPS, Amazon, and other courier services on your behalf.
What sizes of private mailboxes do you offer, and how long are the rental terms?
We offer small, medium, and large mailboxes to accommodate everything from basic letters to high-volume business mail. Rental terms are flexible, with options available for 3-month, 6-month, or 12-month periods, with discounts available for longer commitments.
How will I know when a package or mail has arrived for me?
You don’t have to guess or make wasted trips to the store. We offer convenient mail and package notification options. You can check in with us or receive email updates to know exactly when an important delivery has been safely received and logged by our staff.
Can you sign for certified mail or packages that require a signature on my behalf?
Yes. One of the biggest perks of renting a private mailbox with us is that a staff member is always present during business hours to accept and sign for your deliveries, ensuring your high-value packages are never left exposed on a front porch. We do not accept or sign for hand-delivered mail or packages for box holders, including service of process.
What types of professional printing and copying services do you offer?
In conjunction with our sister company, NC Printing, we provide high-quality digital printing and copying in both vibrant full-color and crisp black-and-white. Our services include multi-page document printing, flyer and brochure production, presentations, manual binding, and high-volume photocopying for local organizations.
What should I bring if I need a document notarized at your store?
To ensure a valid notarization, you must bring the complete document (unregistered and unsigned), and a valid, government-issued photo ID (such as a driver’s license or passport) for all signing parties. Please do not sign the document prior to your visit, as our notary must witness the signature in person. While we try to have a notary available during all business hours, we recommend calling ahead to confirm notary availability before you come to the store.
Can you print documents directly from a USB flash drive or from my email?
Definitely. You can bring your documents into the store on a standard USB flash drive, or you can email the files directly to our store printing desk. We prefer PDF formats to ensure your formatting, fonts, and margins remain perfectly intact during the print process.
How do I sign up for a virtual mailbox?
Virtual mailbox services are provided through our partners, Anytime Mailbox or PostScan Mail. You can see the details of each service and sign up for the one you prefer at this link: https://mailboxandpack.com/mail-box-services/virtual-mailboxes/